Wednesday, January 29, 2020
When did bullshit become acceptable?
My wife and I were involved in a car accident just before Christmas, and one week later we were the proud owners of a new to us car that we just love. The dealer gave us a registration receipt they said was as good as a real one until the permanent registration came from the State. It isn't. Last week I went up to the dealer to check on the progress of the registration, and one of the people in the finance department told it takes six to eight weeks for the State to process registrations. I found that odd, because when we bought the now totaled car we transferred these very same plates and had the new registration very quickly. Still, I thought perhaps my post-concussion memory was a bit addled and so I smiled and thanked her for her help.
This morning, what should back up my driveway but a UPS truck! The nice UPS man delivered one of those UPS envelopes from a different branch of the same car dealer. Hmmm, I thought, as I opened the envelope to discover a temporary registration on the appropriate State form that (hopefully) the appropriate people in my life will find acceptable. Mind you, this form didn't come from the State, it came from the dealer. Where do you suppose the hold up was? Despite the very nice representative's claim that they transmitted the information to the State directly at the time of the sale of the vehicle, I smell a very familiar, musky stench usually whiffed while driving in farm country. Clearly the theory is to push the blame off on someone else and hope that by the time evidence to the contrary appears nobody will care. I believe that most people do, in fact, care. I believe that dishonest significantly impacts the likelihood of a customer returning to do business with the same company again, because trust is built on honesty and trust matters. Leave the bullshit to the politicians.